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Conflict Management

The Conflict Management training program teaches participants how to use conflict as a positive opportunity to strengthen relationships and solve tough business problems.


  • Shift your team's view of conflict from a negative to a positive
  • Practice proven conflict management techniques

With this program, you will

  • Shift your team's view of conflict from a negative to a positive
  • Practice proven conflict management techniques
  • Enhance the communication in your workplace environment
  • Inspire participants to initiate conflict when it is required
  • Develop skills so your team can resolve conflict in a more productive way

Conflict is not a bad thing in business, even though we tend to think of it in a negative sense. There’s good and bad conflict – it can cause great divides between colleagues, or help them form much stronger bonds in the workplace.

Conflict Management is a half-day training program that will teach your group how to resolve workplace conflicts in a more positive, productive, and healthy way.

Event Overview & Features

Conflict Management is a half-day training program for teams looking to improve their approach to conflicts in the workplace. The program facilitator will train participants on conflict management and resolution techniques, and then help your group practice them with engaging team activities and exercises. The training covers topics like: types of conflict behaviour, how to approach conflict in a team environment, and how to model conflict to strengthen relationships. Your facilitator will also tailor the training to cover topics important to your business, and schedule a post-program consultation call to help your team sustain results.

Quick Facts to Know

  • Activity Level: Low

  • Event Duration: Four hours

  • Group Size: One to 20 participants

  • Best Venue: Conference room

  • Seasonal: Year round

  • Your Group

    Your team is passionate about learning and becoming better leaders to those around them. They are often initiating or are engaged in conflicts in the workplace, and are interested in methods to help them manage and resolve those interactions in a more positive and productive way.

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    Recent Feedback

    "Several people, including one of the directors, said it was the best training day they had been on! Connie's boss also seemed to be very pleased with the outcome."

    - Ministry of Community Safety and Correctional Service


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    How the program works

    In advance of the Conflict Management training course, your facilitator will set up a call to discuss your goals for the program. Your facilitator tailors the training course to cover information you think will be most valuable for your team.

    Conflict Management is a unique training program, because participants will get the chance to practice managing and resolving conflicts with simulations and activities. Each part of the course outline is reinforced with an interactive element to help engage your team.

    After the training is complete, your team will also be able to follow up with your facilitator about how the conflict management techniques are working. The post-training consultation call is a key to help make the training last in a more long-term and permanent way.


    Your investment includes

    • Pre-program consultation for customization of learning materials
    • Complete pre-event communication for operations and logistics
    • Tailored Conflict Management training program
    • On-site professional facilitator
    • Delivery, set-up, and facilitation of training
    • Post-program telephone consultation, to review learnings

    Event investment levels

    Pricing for premium, full-service training programs like this one depends on factors such as your group size and preferred event location. For the majority of groups we work with, pricing ranges from $210 to $315 per person. For smaller groups we do have a minimum total investment level of $6,300+. For larger groups we’ll be as flexible as possible to work within your budget. Pricing does not include any venue or location rental fees.

    Contact us for a fast and personalized proposal that addresses your program specifics, group dynamics, objectives and budget.


    Alternatives at other investment levels

    If it turns out the solution you had in mind initially is not a good fit, we’ll explore together with you to find one that is. We have popular alternatives at other investment levels.


    What's next?

    Give us a call at 1-800-565-8735 or email one of our learning and development specialists at info@canadianoutback.com, who will work with you to find solutions based on your event specifics, group dynamics, objectives, and budget.

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    Reap the benefits of Ignitor Training. Find out how skill-based workshops can help your team develop and practice professional skills to help your business succeed.

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