Workplace conflict doesn’t have to be a source of stress for your team. Help your group learn how to turn a negative clash with a colleague into an opportunity to strengthen relationships with the Conflict Resolution training and development program.

Conflict Resolution Quick Facts
Activity Level
Event Duration
4 hours
Team Size
1 - 20
Group Size
1 - 20
Best Venue


Conflicts in the workplace can be a large source of stress for your team. But not all conflict has damaging consequences. By equipping your group with the tools they need to deal with conflict well, employees will no longer feel like they must avoid it, or accidentally jump to the wrong conclusion. Instead, with the Conflict Resolution training program, your group can learn how to use conflict to strengthen relationships and find solutions.

The session will help your team:

  1. Rewrite the definition of conflict in your company
  2. Learn the value of taking accountability when in conflict
  3. Recognize common conflict behaviors and what drives them
  4. Understand the conflict initiation model
  5. Find ways to handle conflict when it is presented to you



Our facilitators help individuals and groups become more productive by teaching key leadership skills in a way that fits your group’s preferred learning style. Each session is typically a half-day in length. Your session will be tailored to your organization, its culture, and the specific outcomes that you are looking for.  The program flows through the following stages:

One-On-One Sessions – Your facilitator will work with you to gather data and an in depth understanding of your organization. They will meet with key participants to understand the needs of your group, analyze the information from these meetings, and align the outcomes with your sessions.

Conflict Resolution Session – At your half-day session, your team will learn how to handle conflict in a non-stressful environment. Your facilitator will work directly with your team as they practice techniques that can help keep emotions in check during conflict and strengthen relationships by initiating conflict in a positive way.

Follow-Up – Your facilitator will be available to you and your group after your program to answer any questions you may have about the material covered during your session.

Program Benefits

  • Shift your team’s view of conflict from a negative perspective to a positive one
  • Practice proven conflict management techniques
  • Enhance the communication in your workplace environment
  • Inspire participants to initiate conflict when it is required
  • Equip your team with tools and skills so they can resolve conflict in a more productive way

About Your Group

Your team is ready to look inward and improve their ability to initiate and participate in conflict in a way that improves relationships. You are looking for a program that’s not a “typical” seminar or lecture. You want an effective development session that is both engaging and interactive. Your group wants to learn conflict resolution skills, and practice those techniques with fun group activities and discussions.

What's Included

  • Pre-program consultation for customization of learning materials
  • Complete pre-event communication for operations and logistics
  • Tailored Conflict Resolution program
  • On-site professional facilitator
  • Delivery, set-up, and facilitation of training
  • Soft copy of hand-outs
  • All travel-associated costs
  • Post-program question and answer session

How the program works

In advance of the Conflict Resolution training session, your facilitator will set up a call to discuss your goals for the program. Your facilitator tailors the training session to cover information you think will be most valuable for your team. Conflict Resolution is a unique training and development program, because participants will get the chance to practice managing and resolving conflicts with simulations and activities. Each part of the course outline is reinforced with an interactive element to help engage your team.

Investment details

Pricing ranges from $5,000 to $6,300 plus venue expenses for half-day sessions, and $8,000 to $9,500 plus venue expenses for two consecutive half-day sessions, over one or two days. Your sessions can be with the same team or two different groups, and they can cover one or more topics. 

Typical group sizes are between 10 and 30 people, however, in the past our team has facilitated sessions for groups as small as four, and as large as 100.